Support
We take questions, bug reports and data deletion requests by email. A person reads and answers them.
How long we take
We usually reply within two to three business days. Weekends and public holidays may take longer.
Reporting a bug
Including the following helps us find it much faster.
- The game and the device you use (e.g. Galaxy S24, iPhone 15)
- Which screen you were on and what you did when it happened
- A screenshot or screen recording if you can
Requesting data deletion
Use the subject line "Data deletion request" and include the nickname you use in the game. What gets deleted and how long it takes is written in each game's privacy policy.